Select the support team and open a ticket
Log in and choose the most suitable channel for your request.
Koratyn helpdesk and customer support
The Koratyn helpdesk is the go-to reference point for companies looking for fast, competent and solution-oriented customer support. Every ticket is handled with a structured approach: a clear request, prompt acknowledgement and an operational response, ensuring continuity of processes and speed in day-to-day activities.
Whether it's a technical request, an operational clarification or the management of a support ticket, the Koratyn team guides you every step of the way. The online helpdesk portal keeps communication simple and organised, and allows you to track the progress of your request with full transparency and handling times aligned to your priorities.
Selecting the team ensures immediate routing of your request: Electra Support handles electronic invoicing, submissions, notifications and configurations, while the helpdesk manages operational requests for access, the portal and workflows. This way every ticket reaches the right team straight away, with a targeted response consistent with the context.
Contact channels include opening a ticket from the dedicated portal and centralised management of communications, with a complete record of all activity carried out. This approach makes customer service more effective and improves the quality of responses, with practical solutions and actionable guidance delivered promptly.
👉 Need support? Select the team, open a ticket and receive an operational response tailored to your processes.
Why choose the Koratyn helpdesk
Fast and competent responses
Every ticket is handled by a specialist team, with response times aligned to the priority of the request.
Dedicated support for SMEs
Support designed for the operational needs of Italian small and medium-sized businesses, without complex procedures.
Tailored technical support
Concrete answers calibrated to your processes and the specific configuration of your system.
Organised and traceable ticket management
Every request has a clear status, a complete record and a dedicated channel to track its progress.
How to contact the helpdesk
Open an online ticket from the dedicated portal
Access the helpdesk portal, fill in the form with the details of your request and send the ticket directly to the relevant team.
Select the team for fast routing
Choose the team best suited to your request — Electra Support for invoicing, Helpdesk for operational requests — and the ticket reaches the right people straight away.
Support hours
Selecting the correct team adds value to the ticket from the very first message and speeds up request handling, with targeted acknowledgement and a practical response.